Do you love a challenge but want to work somewhere that’s fun and engaging?

Are you a sociable and professional person who can put your customers at the heart of everything you do?

Can you approach new technology with confidence?


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What we’re looking for

We’re not necessarily looking for years of specific experience or a defined set of qualifications, what we are looking for is the right person to join our tight knit and successful team with a positive attitude and a drive to be part of something bigger. 

The Role

You will be the central point of contact for a number of high profile customer accounts, building and maintaining successful B2B relationships. This role requires a strong customer focus, a confident approach with new technology and good financial acumen. Managing approximately 15 – 25 demanding customer accounts, you will thrive under pressure and be comfortable adapting your priorities.

You will be focused on maintaining and growing relationships with our customers, as well as pursuing profitable opportunities for growth within existing customer accounts.

Our Customer Account Managers are the central point of contact for all our customers, liaising daily with key account contacts. Proactively assessing, clarifying, and validating customer needs on an ongoing basis, you will need to quickly develop a deep understanding of our software and be able to translate technical information to non-technical people on a daily basis.

Key Responsibilities

  • Establish productive, professional relationships with key personnel within your assigned customer accounts.
  • Deliver first class customer experience at all times, to ensure client retention at renewal.
  • Work with customers and internal departments to define and agree bespoke developments. 
  • Ability to empathise and understand customer needs, their business and how they utilise the software within their business.
  • Interpret customer requirements, discussing the viability with your client and producing a proposal that includes realistic costings/timescales/solutions.
  • Communicate all customer requirements effectively to other internal teams.
  • Communicate with technical support and software engineers on customer orders to ensure all projects are running to schedule and on budget.
  • Attend regular face-to-face meetings with your nominated account contacts across the UK.
  • Attend sales pitches and lead product demonstrations, both in person and remotely. 
  • Manage ongoing sales and renewal processes through the use of a CRM. 
  • Manage your customer’s annual support budget.
  • Manage a high level of ongoing support tickets and change requests via our Service Desk.
  • Quickly build an in-depth knowledge of our software to provide guidance to clients.
  • Be part of a rolling rota covering our support desk Mon-Fri 8:30am – 5:30am 

The Person (the really important bit)

  • You will be innovative and passionate about continuous improvement.
  • You will be comfortable adapting to rapidly changing environments and priorities. 
  • You will listen carefully to others and ask intelligent, appropriate questions to gather information.
  • You will utilise your impressive communication skills to improve understanding, influence outcomes and encourage engagement.
  • You will work collaboratively to support colleagues under pressure. 
  • You will behave respectfully around others and take alternative opinions into consideration.
  • You will take responsibility for your own development and success.
  • You will approach problems logically, assess the risks involved and find effective solutions.
  • You will be interested in the wider business, keen to understand our goals and ambitions so that you can be part of our continued success.
  • You will be quality focused and have a strong attention to detail with effective administration skills. 
  • You will have a passion to continually exceed customer expectations with attentive observation and active listening skills. 
  • You will act with integrity at all times working to the highest standards and be willing to go beyond the scope of your role to support others.
  • You will be self motivated and accountable for your own actions, behaviours and decisions.

About Us

WebBased are a small software development company based in Plymouth, established in 2001, we have a long standing and loyal customer base. We provide bespoke software solutions for local authorities, multi academy trusts and membership organisations; supporting our customers and their staff with developing and recording their continued professional development and traded services. Based in modern offices at Plymouth Science Park, there’s a real sense of family at WebBased; we have regular social events, quizzes and games in the office, and we find great excuses for cake nearly every week! Recently under new ownership we are now looking for an enthusiastic and self-motivated customer account manager to join our existing team. This is an exciting opportunity to join an established business with a new drive for growth and innovation.

Why work for us?

We are a small, close knit team with big personality; you’ll be working as part of a friendly group where everyone is encouraged to socialise and collaborate. We are big believers in encouraging personal development and actively support our team in growing their career. Plus, we have some great benefits and you can expect a healthy work – life balance.

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Why work with us?

We place huge importance on caring for and developing our people. If you join us, you can expect a good
work-life balance and the training and support you need to succeed in your role and continue to progress.

You can also expect:

  • Free breakfast
  • Free tea/coffee and fruit
  • A friendly atmosphere
  • Flexible working hours

For more great reasons to join us,
click here.